Cancelation and Refund Policy

  1. WHAT IS Hayatmart Cancelation policy?

Products sold at Hayatmart are subject for cancelation and money refund in the applicable refund period starting from the date of placing order and before confirm the shipping of order. 

  1. Cancellation:

Cancelling Order: You may cancel your order immediately prior to shipping for any reason. and the buyer has the right to get the price of the product and shipping cost

  1. For quality improvement, buyer will have to provide the reason of cancelation as clarified in the cancelation table below
  1. Hayatmart cancellation: We may cancel your order(s) if:
  •  you did not make any payment to us when it is due;
  •  you did not, provide the shipping company with location that is necessary for delivering the products when they contact you
  • you do not, allow shipping company to deliver the products to you or collect them from their location.

Refund Procedure. We will issue a refund to you depending on the method you used for payment while checkout, as follows:

  1.  if you paid by credit/debit card, Mada or Apple pay you will receive your refund in the same way of payment  processed.
  2. If payment was made by multiple method of payments, for example, by credit card / Mada or Apple Pay with the use of the Wallet balance or the Gift card, then the amounts will be refund to the payment method according to the purchase value of each payment method.
  1. Refund Timescale. Your refund will be initiated once your product is received back in our customer fulfilment center and inspected by our team, and the final refund will be received by you as follows:
  • if the refund is to your credit card, within (5) working days from cancellation confirmation date;
  • if the refund is to your MADA card, within (3) working days from cancellation confirmation date;
  • if your refund is to your wallet, where payment done via”(Wallet balance or Gift card) you will receive the refund immediately in your wallet balance, 
  1. General terms:
  1. Governing Law. These Terms of Sale and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of KSA.

Dispute Resolution: If you are not satisfied with any products that you have purchased using our Site, you should contact us through email [email protected] , or live chat on the Site, or by calling our call center phone number appear in the section for customer care


Cancelation table:

Cancelation Reasons

Cancelation Reasons Details 

Terms & Conditions

Cancelation option appear prior shipping products

Order placed by mistake

Refund in total for product and shipping cost

I found better price available

Refund in total for product and shipping cost

I order same product twice 

Refund in total for product and shipping cost

Personal reason

Refund in total for product and shipping cost